For care teams
Fewer interruptions. More bedside time.
- Fewer family phone calls and repeat updates
- Consistent communication across every shift
- Easier discharge preparation, from admission
Keep families connected, informed and involved throughout their child's care journey.
LuvviCare is a family communication platform that helps NICU, pediatric and palliative care teams keep families connected, reassured and involved in their child’s care — while reducing communication burden throughout the care journey.
Sponsor-funded for hospitals
HIPAA & GDPR aligned
Platform overview
A complete companion for NICU, pediatric and palliative care families.
Four connected capabilities built for care teams and the families of hospitalized babies and young children.
Communication
Keeping families connected and reassured.Keep families connected and reassured
Secure updates, translated messages, video calls, and livestreams.
Fewer disruptive calls
Consistency across shifts
Greater family inclusion
See howExplore
Parent Education
Clinician-reviewed guidance paced by stage.Clinician-reviewed guidance paced by stage
Hundreds of articles, videos, and infographics organized by care stage.
Fewer repeated questions
More nurse bedside time
Better-prepared families
See howExplore
Audio Care
Parent voices and curated audio at the bedside.Parent voices and curated audio at the bedside
Recorded family voices, lullabies, and stories to soothe babies and young children.
Stronger family bonding
Familiar voices at bedside
Safe, controlled playback
See howExplore
NICU Journey
From NICU admission through the first year home.Progress from admission to first year home
56 parameters for tracking baby and parent progress, with paced insights.
Improved discharge readiness
Visible baby progress
Continuity to pediatrician
See howExplore
Every capability is grounded in published research.
53 peer-reviewed studies & independent reports across all four capabilities.
Why care teams choose it
More nurse bedside time
Improved discharge readiness
Higher family satisfaction scores
Fewer calls and repeat questions
Communication
Bridging the distance between hospitalized children and their families.
Secure updates, video calls, and livestreams
help families stay close when they can't be at their child's bedside.
Family connection, beyond the phone call.
Fewer disruptive calls with quick message updates. Skip the typing with custom message templates, eCards and voice clips designed for busy care teams. Families are notified instantly without calling the unit, with automatic translation in 74 languages.
Secure livestream — no intrusive 24/7 webcams. Easily connect families to their child via secure, time-limited livestreams. No scheduling, no bed-management hassle. Care teams can let families talk to their child in real time.
Virtual rounds — no links to manage. The care team initiates secure video calls in seconds so that families can join bedside rounds when they can't be there in person.
Slide 1 of 3: Fewer disruptive calls with quick message updates.
Parent educationEducation for every stage.
Education for every stage.
In plain language parents actually understand.
Hundreds of articles, videos, and infographics organized by care stage.
All content is designed to be clear, accessible, and easy to understand during overwhelming moments.
Clinically reviewed and trusted by care teams.
Friendly, illustrated infographics. Break down what's happening so families feel informed — without the medical jargon.
Trusted resources in one place. Curated links and reference material, so families aren't searching the open web for answers during a stressful time.
Complex medical topics, explained simply. Easy-to-understand articles for difficult moments, reviewed by neonatal and pediatric clinicians.
Hands-on guidance families can follow. It helps them navigate every stage of having a baby or young child in a healthcare facility.
Slide 1 of 4: Friendly, illustrated infographics.
Audio Care
Extending family presence through voice.
Safely deliver and manage parent-recorded voices, stories, and songs — alongside music-therapist-curated audio — at the bedside when families can't be present.
Designed by NICU-certified music therapists.
Every song and lullaby in our catalog is recorded or approved by NICU-certified music therapists. The catalog is carefully curated for safe bedside listening by hospitalized babies and young children. Each recording includes synchronized lyrics to help parents practice slow, soothing singing.
Educate and empower parents to sing live and record their own versions of classic lullabies and bonding music with visible lyrics. Each parent recording is automatically optimized to amplify voice frequencies, reduce background noise, and normalize audio levels for safe bedside playback.
Stories for parents to read live and record for playback at the bedside. Enable parents to connect with their child through stories, either live or recorded. All voice recordings are automatically optimized for safe bedside playback and include automatic duration limits.
Slide 1 of 3: Every song and lullaby in our catalog is recorded or approved by NICU-certified music therapists.
Engineered for little patients' safety and hospital workflow.
Safe pillow speakers designed for premature babies, infants, and young children. Every Audio Care session is built around safety: playback length is set to the patient's age — post-menstrual age for premature babies — and a mandatory speaker sound-check runs before each session. A soothing experience designed to protect each little patient's well-being.
Nurse controls, age-appropriate limits. Playback settings are configured with care-team controls and duration limits, without adding clinical complexity.
Safe speakers for little patients. Every detail protects the most fragile patients: sound stays below 50 dB to help protect developing hearing, the speakers are battery-free so nothing can overheat or need recharging between sessions, and there are no Bluetooth or wireless signals near a baby's developing brain.
Clearer parent voices for consistent playback quality. Recordings are automatically optimized to reduce background noise, improve speech clarity, and maintain gentle, predictable volume levels. These recording optimizations are performed automatically on the parent's device, preserving privacy and ensuring optimal voice recording quality for their child — every time.
Slide 1 of 4: Safe pillow speakers designed for premature babies, infants, and young children.
LuvviCare 'Audio Care' is not a therapy, a medical device, or a music therapy provider. Published research describes benefits associated with parental voice, familiar voices, reading, singing, lullabies, and carefully selected music — that is, with the audio content itself.
LuvviCare provides the technology platform that helps hospitals safely deliver and manage parent-recorded and clinically curated audio at the bedside. Clinical indications, dosing, contraindications, and care plans remain entirely with the care team. See the supporting reference library.
Supporting the journey from NICU admission through the first year home.
NICU Journey
Tracking what NICU parents care about most.
56 parameters parents can use to track their baby's progress.
Every Milestone Matters
All progress and milestones, captured. Families log clinical and developmental milestones, building their own record of every step in their baby's progress.
Growth tracked against gestational norms. Weight, length, and head circumference plotted on gestational growth curves, with guided education that helps families better understand the data.
Family engagement, made visible. Visits, skin-to-skin, singing and reading, pumping, and nursing are logged in one place — providing a clear picture of each family’s involvement in their baby’s care.
A parent's impact, made real. Parents capture the care and connection they give their baby — every visit, hold, and feed — turning small moments into a visible record of the difference only they can make.
Slide 1 of 4: All progress and milestones, captured.
Why hospitals choose LuvviCare
LuvviCare delivers measurable impact for everyone in the unit — care teams, families and leadership.
For families
Less uncertainty. More involvement.
- Connection when families can't be there
- Education and updates in their own language
- Their voice and presence at the bedside
For leadership
Measurable impact. With data to prove it.
- Higher family satisfaction scores
- Real-time usage metrics and impact analytics (all anonymized)
- Low-risk, sponsor-funded pilot to prove it
Designed and tested with clinicians and parents. Backed by published medical studies.
Neonatal
Neonatal doctors & nurses
Shape clinical workflows, tracking and the bedside experience.
Pediatric
Pediatric doctors & nurses
Guide care, workflows and family support across pediatric and palliative care.
Music therapy
NICU-certified music therapists
Curate the audio library and what's safe for fragile newborns.
Lived experience
NICU and palliative care parents
Review every parent-facing interaction — language, tone and clarity.
Reviewed by our Medical Advisory Board
Aligned with WHO guidance
Backed by peer-reviewed research
Getting started is straightforward.
Setup is light and fast, with no EHR integration to manage. Your team is comfortable after their first day on the platform.
01
We configure
We handle the branding and setup, including SSO (Single Sign-On) with input from your IT team.
- SSO with your identity provider
- White-label with your hospital branding
- Custom module configuration
02
Quick team training
Short, focused training on sending updates, starting video sessions and using eCards.
- One session per shift, typically
- Intuitive interface, minimal learning curve
- Staff comfortable after their first shift
03
Families connect
Parents download the app, log in or self-register with an access code, and start receiving updates.
- Secure two-factor authentication
- Automatic translation to family language
- Self-guided education modules
Ongoing support included.
Dedicated implementation specialistRegular check-ins during rolloutUsage analytics & optimization
2-4 weeks
Typical implementation
1 session
Training per shift
No EHR
integration required
Minimal
IT involvement
Security & Privacy
Built for Healthcare. Secured for Families.
Healthcare-grade security and compliance, with minimal burden on your IT team.
Hospital-Controlled Access
Your admins have full control over hospital users, mobile app permissions, and parents access
End-to-End Encryption
Dedicated encryption keys with automatic rotation for the utmost security of your data
Regional Data Isolation
Your data never leaves the specific hosting regions: US, Canada, UK, Germany, Australia
Single Sign-On Integration
SSO compatible with all SAML and OAuth providers. No EHR integration required.
Regular Audits
External penetration testing and independent third-party audits to ensure ongoing compliance
Zero Trust Architecture
Security built into every layer of the platform with real-time monitoring and threat detection
Compliance
HIPAACompliant
GDPRCompliant
DTACCompliant
PIPEDACompliant
APPsCompliant
Common Questions
Questions We Hear From Care Teams
Clear answers to help you evaluate LuvviCare for your unit.
Will this add to my care team's workload?
No — LuvviCare was built with bedside nurses and care teams to reduce burden, not add to it. The interface is designed for busy clinicians, with every core action tested to take under 15 seconds. Sending a quick photo update is faster than a phone call, and families who get regular updates call less often. Education modules also answer common questions before they ever reach your team.
How long does training and implementation take?
Most implementations take 2–4 weeks from kickoff to launch. Training is brief—typically one session per shift. Staff are usually comfortable after their first day using the platform.
What about family privacy and consent?
Families complete secure registration and sign in with an SMS code sent to their mobile device, so only they can reach their account. They control who in their family network receives updates. All data is encrypted and stored on region-specific servers, and we never share family data outside the care team.
Who creates and approves the educational content?
All content is developed and approved by the LuvviCare Medical Advisory Board—licensed neonatal, pediatric and palliative care professionals, including board-certified music therapists. Content aligns with WHO guidance and is reviewed regularly.
What's different from generic patient portals?
Patient portals are built for general hospital communication. LuvviCare is purpose-built for the families of hospitalized babies and children—across NICU, PICU and pediatric palliative care—with progress tracking, soothing audio at the bedside, controlled livestreaming, education paced by care stage, and workflow tools designed for high-acuity care.
How do we measure success?
We help you track the metrics that matter: family satisfaction scores, phone-call frequency, education completion, progress through the care journey, and care-team feedback. Pilot programs establish baseline measurements for comparison.
What's required from our IT team?
Minimal effort. We need single sign-on credentials for integration and network access for the platform. Your IT team doesn't manage the application—we handle updates, maintenance and support.
Can we customize for our unit's needs?
Yes. White-labeling with your hospital branding, custom progress categories, sponsor integration, and configurable education modules are all available. We work with each unit to match their workflows.
How does Audio Care work without overstimulating young patients?
Audio Care is matched to each child's developmental stage—for newborns, it automatically adjusts to post-menstrual age. The system enforces duration limits and includes sound-level monitoring during setup, and playlists are restricted to developmentally appropriate content—so the platform prevents overstimulation by design.
What devices does LuvviCare work on?
LuvviCare runs on the devices your team and families already have—nothing special to buy. The hospital app works on any iOS or Android device, smartphone or tablet. The family app works on any iOS or Android smartphone. And the hospital admin is web-based, running in any recent, secure web browser.
Have a question we haven't answered?
Get in TouchSee LuvviCare in your unit
No pressure, just a conversation about what your team and families need.